The User who visits or interacts with the Website and provides information to ABHILOANS by using its Website.
What information does ABHILOANS receive and how do we use it?
When you register for using the Website or our services or products, we ask you for your Personal Data. We are not responsible and liable for the authenticity of the Personal Data supplied by you.
- your name, date of birth, contact information, certain demographic information, marital status, residential status, postal address, email, credit score, telephone numbers, PAN number, relationship with ABHILOANS, assets owned;
- KYC documents provided by you or collected from the Digilock or CKYC registry;
- Sensitive Personal Information which means and includes your password, bank account number, credit card or debit card or other payment instrument details, gender, and biometric information;
- With the consent of User while accessing mobile app/website:
- camera – for scanning QR Codes, while conducting Video KYC, capturing photographs/images as part of due diligence for facilitating financial products;
- files and media – to enable you to upload files and images/photographs as part of due diligence while providing financial products; and
- microphone – to facilitate you to have audio search on mobile app/website;
- cookies; and
- such other information which you provide directly to us while using our online services and where we believe it is reasonably required for ordinary business purposes.
The Personal Data is collected and used for specific business purposes or for other related purposes designated by us or for a lawful purpose to comply with the applicable laws and regulations. This information lets us provide various products and services and provide personalized services and communicate separately with you. We also use aggregated information about the use of our services to evaluate our Users’ preferences, improve our programming, and facilitate third party reporting of internet usage. Among other things, we may use your Personal Data for contacting, customer verification, marketing or promotion of our financial services or related products or that of our associates and affiliates; for creation of statistical analysis or credit scoring, enforcement of your obligations, and any other purpose that will help us in providing you with optimal and high quality services.
What is a cookie and how it is used by ABHILOANS?
Is it possible for a User to choose the information that it wishes to disclose?
While we need certain information to register you as a unique user and let you access personalized services and to provide information and database to our group for marketing their products or to facilitate Web Mail, other requested information is optional and may be given at your discretion, please note that in such event you may not be able to access all the features of the Website.
Is it possible for a User to choose the information he wishes to receive from ABHILOANS?
You hereby grant ABHILOANS a right to use your Personal Data to initiate dialogues with you with respect to various products, services and other allied and necessary requirements as may be deemed necessary by ABHILOANS from time to time. We occasionally send out an email newsletter to you to highlight features of the service and products which may be of interest to you, you can at any time request to stop receiving this type of information by clicking “unsubscribe”.
What if a User needs to review or change the Personal Data that he/she/it has previously disclosed to ABHILOANS?
We encourage our registered Users to update and edit their Personal Data and keep it current. You can easily correct or update your Personal Data at any time via a mail that you can send to [email protected] or other location specifically identified in connection with a particular part of our service.
Is it possible for a User to withdraw consent given earlier to collect Personal Data?
You have the option to withdraw your consent given earlier to ABHILOANS to collect your Personal Data. Such withdrawal of the consent shall be sent in writing to ABHILOANS at [email protected] . Unfortunately, in case you withdraw your consent, ABHILOANS will not be able to provide you goods and services for which the said information was sought.
What kind of security is used to protect Users’ information?
Our Website has stringent security measures in place to protect and secure the Personal Data under our control. We store all user information in secure databases protected through a variety of access controls. This data is accessed only for the purposes specified in this privacy statement. Our security systems constantly monitor our servers to ensure that your data is secure. As an effective measure of security, it is strongly recommended that after using the Website, you should properly log out from the system and close the browser. We have comprehensively documented information security program and policy in place and we review it periodically to keep pace with commercial, technology, and regulatory changes. Although we have taken effective measures to protect the Personal Data, we cannot guarantee the security of the Personal Data transmitted to or via our Website or an absolute guarantee that such information may not be accessed, disclosed, altered, or destroyed as you are aware that the transmission of information via the internet is not completely secure. Please understand that there is no ideal technology or measure to maintain 100% security. Any transmission of your Personal Data is at your own risk.
What kind of password is suggested to a User?
The password that is chosen by you must be unique and should have at least a minimum of 5 characters and a maximum of 15 characters. It is advisable to adopt the combination of alphabets and numerals in the password and it must be ensured that at least one alphabetic and one numeric character are in the password. It is also recommended that you do not use easily identifiable passwords such as your name, name of your spouse, name of your children, mobile number, telephone number, date of birth, driving license number and any other easily identifiable information. It is advisable that the password should also be easy to remember and should not be written down. Please be aware that the safety and security of your Personal Data also depend on you. You are solely responsible to keep your log-in credentials confidential and not reveal them to others where we provide you (or where you have chosen) a User ID and password to access the Website.
Who has access to User’s information?
You hereby accept to have provided your consent to ABHILOANS to share your Personal Data with any entity forming a part of ABHILOANS and/or any other third-party rendering service to ABHILOANS. We do not share Personal Data with other companies (apart from group companies and those companies who help in providing our service and products to you, who agree to use it only for that purpose and in connection with the business and have same level of data protection security). You hereby grant consent to such transfer of Personal Data to third parties who enable us to provide the services and products to you.
Apart from the foregoing, the Personal Data that is provided shall not be given or sold to third parties except to statutory bodies if so, required under law. Employees of ABHILOANS will also not have access to the data provided except to the extent required for analysing the traffic to the various web pages of Website and for performing their authorized duties. Personal Data may be transferred upon change in control of ABHILOANS but only in accordance with this policy.
You hereby authorise ABHILOANS to exchange, share, part with all information related to the details and your transaction history to its affiliates, banks, financial institutions, credit bureaus, agencies, participation in any telecommunication, or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and you shall not hold ABHILOANS liable for use or disclosure of this information.
Is it possible to share User’s Personal Data without User’s prior consent?
We do not share the data provided in respect of the services with any third party unless authorized by you. However, as per the applicable laws, we may share your Personal Data without your prior consent with government agencies mandated under the law upon receiving a request in writing for disclosure of such information including for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences. Please be aware that your Personal Data may be disclosed without your prior authorization to any third party by an order under the law for the time being in force.
For how long a User’s Personal Data is retained by ABHILOANS?
ABHILOANS does not retain your Personal Data for longer than it is required for the purposes for which the information was collected or is otherwise required under any other law for the time being in force. Personal Data however may remain on the servers unless otherwise deleted or purged permanently.
What about the other companies or their links featured on the Website?
What are the responsibilities of the User?
ABHILOANS does not contact the User directly for disclosure of any Personal Data unless required for the purpose of providing the services and products. Please conduct your proper due diligence to verify the identity of the individual contacting you before disclosing any Personal Data and any such disclosure shall be at your own risk. You shall not hold ABHILOANS liable or responsible for any breach of privacy owing to your negligence and hereby waive off from making any claims, demands and compensation against ABHILOANS. You shall only use the official Website for availing the product or services and you shall be solely liable for any unauthorized disclosure or breach of the Personal Data including password and all direct and/or indirect losses suffered by you due to your conduct.